Refund Policy

Last updated 27 August 2026

This Refund Policy explains when payments made to SCG Lifestyle may be refunded, reduced, or forfeited. It covers membership joining payments, monthly membership fees, Driving Credits, extra credit packs, booking cancellations, penalties and damage charges, and shop orders. It should be read together with our Terms and Conditions and Privacy Policy. Unless stated otherwise, all amounts are in Malaysian Ringgit (RM) and are processed through our payment provider, CHIP.

Who we are

The SCG Lifestyle service is operated by Scrut Technology Sdn. Bhd. (Registration No. 201701017400 / 1231565-V), 12-08, Level 12, Tower 2, Wangsa 118, Jalan Wangsa Delima, 53300 Wangsa Maju, Kuala Lumpur, Malaysia. In this policy, "SCG Lifestyle", "we", "us", and "our" refer to the operator and service team responsible for the app and service.

Membership joining payment

The one-time joining payment secures your place in the club and activates your membership. It is non-refundable once your membership has been activated, except where a refund is required by law or expressly agreed by us in writing. If a joining payment is taken but membership is not activated (for example, a duplicate charge or a failed activation on our side), we will refund the amount actually received.

Monthly membership fees

Membership renews monthly while active. Each monthly fee grants that month's Driving Credits and access to member benefits. Monthly fees already charged are non-refundable, including where you cancel part-way through a paid month; you keep access and any granted credits until the end of the paid period, subject to these terms. You can stop future renewals at any time from the member portal or by contacting support before the next billing date.

Driving Credits

Driving Credits are used to book eligible vehicles. Credits are not cash, do not earn interest, cannot be transferred, and cannot be exchanged back into money. Credits granted through membership or purchased as extra credit packs are non-refundable and non-reversible once added to your wallet, except where required by law. Credits may roll over while your membership is active and may expire, be forfeited, or be adjusted according to your package, booking rules, cancellation rules, promotional terms, or misuse findings.

Booking cancellations

When you cancel a confirmed booking, whether the credits used are returned depends on the cancellation window shown at the time of booking:

  • Before the cut-off window: credits used for the booking are returned to your wallet.
  • Within the non-refundable window, no-show, or late cancellation: credits may be forfeited and are not returned.

The exact cut-off and whether a cancellation is refundable are displayed in the app or member portal before you confirm. We may also cancel, reschedule, or substitute a booking for safety, maintenance, operational reasons, non-payment, or missing documents; where we cancel and you are not at fault, any credits or amounts taken for that booking are returned.

Penalties, damage, and other charges

Charges for late returns, penalties, tolls, fines, cleaning, missing accessories, misuse, damage, loss, insurance excess, repair, recovery, or administrative costs reflect real costs and losses and are non-refundable, except to the extent a charge is later found to be incorrect after our review, or where a refund is required by law. If you believe a penalty or damage charge is wrong, contact support with supporting details and we will review the inspection records and the relevant case.

Shop orders

Payment for shop merchandise is taken at checkout and an order is confirmed only after payment is accepted.

  • Unpaid orders automatically expire after the payment window shown at checkout and are cancelled; no charge is kept.
  • Orders we cannot fulfil (out of stock, an obvious pricing error, or suspected fraud) are cancelled and any payment actually received is refunded in full.
  • Damaged, defective, or incorrect items: contact support within 7 days of delivery with your order number and photos. Once verified, we will arrange a replacement or a refund of the item price.
  • Change-of-mind returns are not guaranteed and, where accepted, may exclude delivery fees and require the item to be unused and in its original condition.

Delivery fees are refundable only where an order is cancelled by us or an item is faulty or incorrect.

How refunds are made

Approved refunds are returned to the original payment method through CHIP where possible. Depending on your bank or card issuer, it may take several business days for a refund to appear after we process it. We do not store full card numbers or card security codes; refunds are handled through the payment provider that took the original payment.

How to request a refund

To request a refund or raise a billing concern, contact us with your account details, the payment or order reference, and a short description of the issue:

We may need to verify your identity before processing a refund. Nothing in this policy limits any mandatory rights you may have under Malaysian consumer law.

Changes to this policy

We may update this Refund Policy to reflect legal, service, pricing, or operational changes. The latest version will always be posted on this page.