Privacy Policy

This Privacy Policy applies to the SCG Lifestyle mobile application, website, member portal, booking services, membership services, payment flows, shop, support channels, and related services available at https://drivers.scgalleria.com. It explains how personal information is collected, used, disclosed, protected, retained, and deleted when you use SCG Lifestyle.

Who we are

The app name is SCG Lifestyle. The app is developed and published by Ifcon Technology Sdn. Bhd.. The SCG Lifestyle service is operated by Scrut Technology Sdn. Bhd. (Registration No. 201701017400 / 1231565-V), 12-08, Level 12, Tower 2, Wangsa 118, Jalan Wangsa Delima, 53300 Wangsa Maju, Kuala Lumpur, Malaysia. In this policy, "SCG Lifestyle", "we", "us", and "our" refer to the developer, operator, and service team responsible for the app and service.

Contact details

• General support: [email protected]
• Privacy requests: [email protected]
• Phone: +60341418060
• Website: https://drivers.scgalleria.com

Personal information we collect

We collect personal information only where it is needed to provide, secure, improve, or comply with the SCG Lifestyle service. Depending on the features you use, this may include:

• Account and contact details. Name, email address, phone or WhatsApp number, address, occupation, company, login identifiers, and support messages.
• Identity, eligibility, and licence details. IC or passport number, driving licence number, licence documents, International Driving Permit documents, selfie images, and other documents you submit for membership checks, vehicle use, or legal compliance.
• Membership and booking details. Membership tier, application status, approval status, joining date, credit balance, credit transactions, vehicles booked, booking dates, pickup and return times, cancellation records, event participation, and related notes.
• Vehicle handover and return records. Vehicle condition photos, inspection notes, damage reports, return confirmations, and related dispute or penalty records.
• Payment and order information. Invoices, payment status, transaction references, payment tokens, card brand and last four digits where provided by the payment gateway, shop orders, delivery details, and billing records. We do not store full card numbers or card security codes.
• App, device, and security data. IP address, device model, operating system, app version, device identifiers or push notification tokens, session data, access logs, crash or error logs, and anti-abuse records.
• Device permission data. If you grant permission, the app may access the camera, photo library, notifications, calendar, or location features so you can upload documents or vehicle photos, receive booking and account alerts, add booking reminders, or use location-based features. You can change these permissions in your device settings.

How we collect information

• Information you provide when you request to join, activate membership, update your profile, upload documents, book a vehicle, place an order, contact support, or respond to verification requests.
• Information created when you use the app, website, member portal, vehicle booking system, payment checkout, notification features, and shop.
• Information from service providers, such as payment status from CHIP, message delivery status from communication providers, app store or platform signals, and fraud or security checks.

How we use information

• To assess membership requests, verify identity and driving eligibility, create and manage member accounts, and administer SCG Lifestyle memberships.
• To process bookings, allocate vehicles, manage pickup and return, record vehicle condition, resolve damage or late-return matters, and calculate credits or penalties.
• To process payments, renewals, invoices, refunds where applicable, shop orders, deliveries, and accounting records.
• To send service messages, OTP login codes, push notifications, booking reminders, policy updates, payment notices, security alerts, and support replies.
• To maintain safety, prevent fraud or misuse, troubleshoot the app, improve reliability, enforce our terms, protect members and vehicles, and comply with legal obligations.
• To generate internal reports and analytics about service performance. We do not sell personal information and we do not use personal information for third-party advertising tracking.

Device permissions

SCG Lifestyle requests device permissions only when they support a feature you choose to use:

• Camera and photo library: to capture or upload membership documents, vehicle photos, return photos, and support evidence.
• Notifications: to send booking updates, payment reminders, membership notices, security alerts, and service announcements.
• Calendar: to add booking reminders to your device calendar if you choose that feature.
• Location: to support location-based features such as finding relevant pickup locations or nearby services, if this feature is available and you grant permission.

If a permission is optional, you may deny it and continue using other parts of the service. Some features may not work without the permission they require.

Who we share information with

We do not sell personal information. We share information only where necessary for SCG Lifestyle operations, legal compliance, safety, or your requested service:

• Payment processors, including CHIP, for checkout, payment processing, payment tokens, refunds, and transaction verification.
• Messaging, email, WhatsApp, SMS, and push notification providers for OTP codes, reminders, receipts, and service messages.
• Hosting, cloud storage, database, logging, analytics, security, and technical support providers that process information for us.
• Courier, fulfilment, and delivery providers when you buy physical items from the shop.
• Professional advisers, insurers, auditors, and debt or dispute support providers where needed to protect our rights, members, vehicles, or operations.
• Law enforcement, regulators, courts, public authorities, or other parties when required by law or where disclosure is necessary to protect safety, prevent fraud, or respond to legal claims.
• A successor or buyer if the service, business, or relevant assets are reorganised, merged, or transferred, with appropriate notice where required.

International transfers

Our service providers may process information in Malaysia or other countries where they or their infrastructure operate. When information is transferred across borders, we take reasonable steps to protect it through contractual, technical, and organisational safeguards.

Security

We use reasonable security measures, including encrypted connections, access controls, authentication controls, role-based administrative access, monitoring, backups, and service provider safeguards. Payments are handled through payment providers; we do not store full card numbers or card security codes. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law. In general:

• Membership, booking, payment, invoice, tax, vehicle, damage, and dispute records may be kept during your membership and for up to seven years after account closure, or longer if required for legal claims, accounting, insurance, safety, or regulatory reasons.
• Membership request records may be kept for up to 24 months if no membership is created, unless you ask us to delete them earlier and we have no lawful reason to keep them.
• OTP codes expire quickly and are not kept as usable codes after expiry or verification.
• Push notification tokens are kept until you disable push notifications, log out, uninstall where detected, or the token becomes invalid.
• Technical logs are kept for a limited period needed for security, troubleshooting, audit, and abuse prevention.

Account and data deletion

You may request deletion of your SCG Lifestyle account and associated personal information by using the account deletion option in the app where available, or by emailing [email protected] with the subject "SCG Lifestyle account deletion request". We may need to verify your identity before completing the request.

When an account is deleted, we delete or anonymise personal information associated with the account unless we must retain certain information for legal compliance, accounting, tax, fraud prevention, safety, dispute handling, debt recovery, insurance, or legitimate business records. Temporary deactivation or suspension is not treated as account deletion.

Your rights and choices

Subject to applicable law, you may ask to access, correct, update, delete, restrict, or receive a copy of your personal information. You may withdraw optional consent, disable device permissions, unsubscribe from non-essential communications, turn off push notifications, or request account deletion. Some service messages, booking notices, payment notices, legal notices, and security messages are necessary for the service and may still be sent while your account is active.

To exercise these rights, contact [email protected]. You may also contact the Personal Data Protection Commissioner of Malaysia if you have a concern about how your personal information is handled.

Cookies and similar technologies

We use session cookies and similar technologies to keep you signed in, secure the website, remember basic preferences, process transactions, and detect abuse. We do not sell browsing data and do not use third-party advertising trackers in SCG Lifestyle.

Children

SCG Lifestyle is intended for eligible drivers and is not directed to children. We do not knowingly collect personal information from children for child-directed services.

Third-party links and services

SCG Lifestyle may link to third-party websites, payment pages, app stores, maps, or services. Their privacy practices are governed by their own policies. Please review those policies before providing information to third parties.

Changes to this policy

We may update this Privacy Policy to reflect service, legal, technical, or operational changes. If changes are material, we will take reasonable steps to notify users through the app, website, email, WhatsApp, or another appropriate channel. The latest version will be posted on this page.